Returns & Exchanges
We want you to love your Conan Gray official merchandise, but if you are not satisfied, we accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition items and music products must be in their original sealed packaging to qualify for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and a copy of your packing slip is included inside.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing